Case Studies

London Borough of Hillingdon

August 7, 2017 8:47 am


The London Borough of Hillingdon is the westernmost borough in Greater London, while Hillingdon Council looks after a population of over 300,000 people.  Hillingdon covers Heathrow Airport and Brunel University and is the second largest of the 32 London boroughs by area. Hillingdon Council is based in Uxbridge.


The Brief

The London Borough of Hillingdon have been working with LCoAT for over a year delivering Customer Service & Administration services.  The apprenticeship college has been appointed as their Lead Provider to oversee a large and complex (multi courses, levels, departments & audiences) Apprenticeship Levy programme.

The apprenticeship college have developed a 4 year plan for Apprentice Recruitment and Apprenticeship Training, starting with Administration, Team Leading, Adult Health & Social Care, Early Years, Public Sector, Finance, Insurance & Paralegal.  We have supported the Borough with identifying training providers to deliver some of the niche Apprenticeships.

Our Approach

We always start by asking a client a simple question:

“What is it that you want your staff to be able to do at the end of the apprenticeship that they can’t do now?”

Once we had a clear impression of Hillingdon Council’s key objectives we were able to structure a development programme that would enable them to meet their objectives through an apprenticeship scheme.

Here’s what we did next:

  • provided a free ‘levy opportunities’ consultancy service 
  • researched Hillingdon’s existing Learning & Development (L&D) programmes
  • outcome matched L&D objectives to existing apprenticeship standards
  • profiled start numbers required to fully recovery levied funds
  • identified opportunities to increase staff participation numbers using co-funding
  • developed bespoke curriculum content for each course
  • resourced a programme of masterclasses, theatre-based learning workshops, and technical workshops

The apprenticeships started in September 2017


The Apprenticeship Programme

The Apprenticeship College have designed four apprenticeship programmes specifically for Hillingdon Council. As with all of our apprenticeships, the course content is specifically written to meet Hillingdon’s objectives but it is strongly based on the following core The apprenticeship college apprenticeship programmes: