Account Management

Account Management

Our Account Management Team are dedicated to providing our clients with the best support, advice and strategic planning for your workforce learning and development.

Your dedicated account manager will support you at every step of the journey. We begin by understanding what skills you want to develop for your people your business. We will take time to understand your culture, your people and what you want to achieve. They will make sure the delivery team is well briefed and clear on expectations.

We will provide support prior to enrolment by running information sessions for any potential learner and their line manager to ensure that everyone understands the commitment and the benefits of enrolling onto the apprenticeship.

We support you with the administration of registering and enrolling learners making the process as simple for you as possible. Your account manager will organise the contract, liaise with you on suitable delivery schedules and platforms and make sure your training is doing what it needs to… delivering knowledge, skills and behaviours.

Your account manager will provide you with monthly progress reports on all your learners and conduct quarterly review meetings to ensure everything is running smoothly. In addition they will help you plan any other learning you may require moving forward.

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A single tracking and monitoring system means you’ll know exactly how well each of your apprentices is performing and how much of your apprenticeship levy has been recovered.

Apprenticeship Brochures and Course Guides

Use our resources centre to download copies of our apprenticeship brochures and course guides

Managing your programmes

Our Account Manager is there to make sure that the training that we deliver meets your objectives. They are the key person liaising with you throughout the apprenticeship programme. They will:

  • agree the training specification of each programme we deliver
  • work with our curriculum teams to develop course content
  • support you with the contracting process through your Apprenticeship Service account
  • co-ordinate monthly or quarterly programme review meetings
  • provide monthly data reports
  • provide a summary of learner feedback

Our Account Manager will also work with you to develop progression routes for your apprentices to higher level skills and qualifications and plan future L&D training programmes.

Read a selection of our Case Studies to learn more.

Tracking progress

Your dedicated account manager will provide a monthly progress report on all of your learners. This will monitor their actual progress on programme against the desired target, a narrative on individual learners, attendance and their professional development.

After each workshop learners are set tasks and assignments enabling them to demonstrate their learning. All work is uploaded onto an online portfolio, building evidence over the course of the programme. This is all assessed by their dedicated skills coach who provides feedback and support throughout the learning journey.

Line managers and employers can have access to the online portfolio system at all times and so can track communication live.

Your Levy account

Don’t worry if you aren’t familiar with your levy account. The apprentice college will provide you with a simple step by step guide as to how to get started. Our team of experts will take time to talk you thorugh the process or answer any questions you may have. That’s what we are here for!Our L&D Blueprinting process to assess your current position compared to what was planned.

In circumstances where there is an implied under- or overspend we’ll recommend what steps need to be taken, including access to government co-funding.

For more information, see our Levy Recovery page.

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