This apprenticeship is delivered through:
- 2 drama-based learning events
- 7 workshops
- Regular webinars
- Quarterly workplace performance reviews
- Online assessments
Read more about our innovative approach to teaching and learning on our Apprenticeship Training page.
Skills Coaching
Each of your apprentices is guided and mentored through the whole programme by their Skills Coach. Find out more about how this works.
End Point Assessment (EPA)
This programme is continually assessed by our Tutors and Skills Coaches throughout. The final End Point Assessment (EPA) requires a professional review, and the completion of a project-based assignment.
Read through the course content below…
Duration
19 Months (including End Point Assessment)
Level
Level 4
Where
Delivered remotely, or with cohorts of 12 or more in the same employer training can be delivered in person at a location that suits you.
Passenger Transport Operations Manager Course Content
Workshops
Management Development Course Content
This workshop focuses on the key aspects of safety to ensure the organisation, their customers, contractors, and stakeholders comply with relevant rules, procedures, regulations, and laws. It also investigates the effect of non compliance on the business and ways of taking actions when a breach has occurred.
Safety management - Part 2
This workshop builds on the key themes and concepts introduced in the previous workshop with the similar title and looks at methods of monitoring and reviewing safe working practices. It delves into ways of recognising behaviour that could lead to a dangerous situation.
Risk management
This workshop explores the risks in this industry; including the investigation of its likely causes and ways of mitigating them. It imparts the knowledge to conduct a thorough transport environment risk assessment.
Improving team performance - Part 1
This workshop looks at understanding and utilising key policies, procedures and organisational values around building and managing a team to meet the strategic objectives of the business. It also focusses on conflict management & performance issues within a team.
Improving team performance - Part 2
This theatre based workshop extends the learning of the previous workshop by offering opportunities to practice
the necessary skills in managing team performance. Various bespoke scenarios are written and acted out to embed the necessary skills.
Business development & stakeholder management
This workshop focusses on the key principles of building the business through networking and maintaining the interest of key stakeholders. This can be in the transport and associated industries to bring a clear result in personal and organisational benefits.
Leadership & Management
This workshop explores how to analyse and interpret management information including compliance checks and audits. It also focusses on managing resources, equipment and materials for optimised transport service delivery.
Customer service skills
This workshop gives you the opportunity to understand and put into practice the skills required to deliver top-notch customer service. This workshop employs theatre-based learning techniques to cover communication, negotiation, and interpersonal skills necessary for managers in this industry.
Continuous improvement
This workshop will cover the knowledge & skills to encourage a culture of continuous improvement and identify efficiencies. It will also focus on recognising opportunities and implement plans to improve the customer experience, transport products & services.