Customer Service, Retail and Sales
Our Customer Service, Retail and Sales apprenticeships are used by a broad range of employers in several sectors: fashion retail, manufacturing, insurance and banking, the public sector, and engineering – in fact in any organisation that is either selling goods or services or has an aftersales department.
Our programme includes shop floor level training for sales staff, first line management and departmental management, customer service and call centre staff, and trainee/junior sales people. We offer apprenticeships at Levels 2, 3 and 4.
All of our courses use a blend of immersive theatre-based learning, masterclasses, technical workshops and webinars. These are further supported by a course duration programme of skills coaching.
We currently offer four programmes of study. You can download our Customer Service and Retailing course booklets in our resources centre, scan through the flipbooks – Customer Service or Retailing) or read the details of each course below.