Sales and Customer Service

Our Sales and Customer Service apprenticeships are used by a broad range of employers in several sectors: from fashion retail, manufacturing, insurance and banking, the public sector, and engineering – in fact in any organisation that is either selling goods or services or has an aftersales department.

Our Sales Executive Level 4 programme is perfect for; any sales driven business, learners ready to develop and achieve the best results and for competitive financial awards.

Our Customer Service programmes at Level 2 and 3 provide the knowledge and skills required to deliver the very best customer service. Whether your customer service team work with customers face to face or over the phone with either internal or external stakeholders these courses ensure they are always delivering the best.

All of our Customer Service and Sales programmes can be delivered as live – virtual sessions, face to face or a combination of the two.

We can tailor the content to reflect your business by taking the time upfront to understand your culture, your people and what it is you want to achieve.

All of our courses use a blend of masterclasses, technical workshops, theatre based learning and are further supported by skills coaching.

You can download our Customer Service Practitioner Level 2, Customer Service Specialist Level 3 and Sales Executive Level 4 course booklets in our resources centre.

 

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Royal Borough of Kensington and Chelsea

“Well done you and your whole team to have adapted so quickly and to receive such positive feedback. I will definitely recommend you to other employers (I already do so)”

Fabiola Palmero (Learning and Operations Consultant)

Royal Borough of Kensington and Chelsea

“Well done you and your whole team to have adapted so quickly and to receive such positive feedback. I will definitely recommend you to other employers (I already do so)”

Fabiola Palmero (Learning and Operations Consultant)

DB Cargo

“The Apprenticeship College deliver training that is hugely beneficial to our business goals and ambitions. Their Continuous Improvement and Leadership and Management programmes are delivered by great trainers and we are beginning to see real changes in how our staff carry out their duties”

Josie Pugsley, Professional Development Manager, DB Cargo

Royal Borough and Kensington and Chelsea

“Well done you and your whole team to have adapted so quickly and to receive such positive feedback. I will definitely recommend you to other employers (I already do so)”

Fabiola Palmero (Learning and Operations Consultant)

Royal Borough of Kensington and Cheslea

“Well done you and your whole team to have adapted so quickly and to receive such positive feedback. I will definitely recommend you to other employers (I already do so)”

Fabiola Palmero (Learning and Operations Consultant)