Operations Manager

Induction

The induction is an opportunity to complete the formal enrolment paperwork, demonstrate the online learning environment, take learners through the programme in detail giving an overview of each masterclass and workshop. Participants meet with the Skills Coach that will be supporting them throughout the programme and will begin their development journey by understanding and exploring learning styles.

Operational Management

This workshop will cover approaches on how to create department and business plans and how to deliver objectives. We will explore setting key operational management models, how to drive continuous improvement, understanding and using management systems and how to manage data securely. We explore how to be fully commercially
aware, producing reports and providing management information to the rest of the business.

Project Management

This workshop focuses on the skills required to manage projects. Exploring how to manage resource, project planning, how to allocate tasks and understanding how to identify risks and
issues. It also introduces practical tools like GANTT and PERT charts and will
talk through the project that will need to be completed to receive the level 5 operations Manager apprenticeship standard.

Developing Your Role as a Manager

This workshop will cover setting personal objectives and creating a personal development plan. We will look at different leadership styles and the importance of self –awareness and personal effectiveness in the workplace. It covers different time management and organisational techniques and how to apply these effectively.

Financial Management

This workshop covers financial systems and controlling them, how to understand profit and loss (P&L) reports, balance sheets and financial statements. We will look at budgetary processes and frameworks and the variables between different organisations and how to monitor, control and evaluate.

Information Based Decision Making

During this workshop we focus on the ability to solve problems and make
decisions in both technical and people based scenarios. We explore a variety of approaches, looking at the impact of applying different techniques to meet challenges constructively and productively, how to draw conclusions, and analyse data to help make decisions. We cover how to ensure data is valid, reliable and relevant. Finally, the workshop will look at how managers present information and data and communicate business decisions in the most effective way.

Stakeholder Communication

In this theatre-based workshop, individuals have an opportunity to understand and put into practice the skills required to effectively communicate with teams, this includes giving feedback and presenting. The workshop will cover Interpersonal skills, communicating in different forms (verbal, written, non-verbal and digital), how to manage meetings (there will be theory and practice of this), understanding the impact of and how to demonstrate active listening and how to engage different audience types.

Change Management

This workshop focuses on how to initiate and manage change covering the key elements of effective change management communication. We will look at change management models and evaluate their relevance to individual context. We explore how to identify barriers and ways to
overcome these.

Managing and Developing Talent

This workshop will cover how to recruit people and how to manage talent and
individual and team performance. We will look at how to develop, build and motivate teams and how to effectively delegate to provide continuous improvement within the team, ensuring this is managed in a fair and inclusive way.

Managing Individual and Team Performance

In this workshop we explore organisational objectives, how to create a positive work environment and developing working relationships. It also looks at understanding and utilising key policies and procedures around managing a team including sickness,
welfare & absence management. We will explore how to manage remote workers and multiple teams.

Managing Performance & Appraisals Part 1

This workshop will focus on how to deliver positive and developmental feedback, coaching, mentoring and how to conduct an appraisal performance review. The session includes tips on asking the right questions at the right time.

Managing Performance and Appraisals Part 2

In this theatre-based workshop there is the opportunity to observe various scenarios focusing on managing individual performance including an appraisal and performance review. This
is an opportunity to put into practice the skills covered in the previous workshop.